Last Updated: 08 October 2026 (Previous Terms here)
We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on our website.
Lina Property Solutions Ltd
Manchester, United Kingdom, M18 8QB
Email: info@linacleaners.co.uk
Phone: 0161 3995 485
By using our website and/or booking services via phone, email, message, or online, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
1. Payment Terms
1.1 Cleaning Services:
Full payment is required in advance for all cleaning services as standard. Bookings are only confirmed once payment has been received. Once services have commenced, or staff have been deployed to site, advance payments are strictly non-refundable. This policy covers the unrecoverable financial commitments made to our operatives for the agreed hours.
1.2 Maintenance, Refurbishment & Project Works:
A minimum 50% deposit is required before commencement of works. For certain projects, a higher deposit or full upfront payment may be required depending on scope, risk, or materials. Once works have begun, or materials and labor have been committed, deposits are non-refundable to cover operational costs, materials, and reserved labor time.
1.3 Interim Payments:
We reserve the right to request stage or interim payments where necessary, including but not limited to:
• Approved variations or additional works
• Increased project scope
• Additional labour or materials required
• Extended project duration
1.4 Final Payment:
The remaining balance is due immediately upon completion unless otherwise agreed in writing.
1.5 Variations (Additional Works):
Any work not included in the original quotation will be treated as a variation. Variations:
• Must be approved by the client
• Will be charged separately
• May require full or partial payment before continuation
1.6 Suspension of Works:
We reserve the right to suspend or delay works if payments are overdue, approvals are not provided, or site conditions prevent safe or efficient progress. Any costs arising from delays or remobilisation will be chargeable to the client.
1.7 Abandonment / Termination:
If non-payment or lack of instruction continues, we reserve the right to terminate the contract and:
• Invoice all completed works immediately
• Retain deposits (non-refundable)
• Recover outstanding balances via legal or debt collection processes
1.8 Late Payments (UK Legal Compliance):
In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge:
• Interest at 8% above the Bank of England base rate
• Fixed compensation fees:
– £40 for debts under £1,000
– £70 for debts between £1,000 and £9,999.99
– £100 for debts over £10,000
We also reserve the right to recover all reasonable debt recovery and legal costs incurred.
1.9 If payment remains outstanding after two formal reminders, the debt may be referred to a debt collection agency.
1.10 All quotations are based on information provided and visible conditions at the time of inspection. If conditions differ, pricing may be revised before continuation.
1.11 If a revised quotation is declined, a £50 call-out fee may be retained.
2. Scope of Services
2.1 Cleaning services include:
• Dusting
• Vacuuming
• Mopping
• Kitchen cleaning
• Bathroom sanitisation
• General tidying
2.2 Additional services (only included if specified in writing):
• Carpet cleaning
• Oven cleaning
• Upholstery cleaning
• Mattress cleaning
• External window cleaning
• Waste removal
2.3 Organisation, decluttering, or rearranging items is not included unless agreed.
3. Property Maintenance, Refurbishment, Painting & Decorating
3.1 Works include all visible surfaces including walls, ceilings, floors, woodwork, tiles, fixtures, and fittings.
3.2 Clients acknowledge that hidden or latent defects may exist, including but not limited to:
• Damp or mould
• Cracked or loose plaster
• Structural movement or cracking
• Loose or defective tiles
• Subfloor issues
• Previous poor workmanship
3.3 Removal of wallpaper, flooring, fixtures, or preparation works may reveal hidden defects not visible during quoting.
3.4 Any such issues will be treated as variations and priced separately.
3.5 We reserve the right to pause works and issue revised quotations where necessary.
3.6 We are not liable for pre-existing or hidden defects.
4. Occupied Properties
Clients must ensure all areas are cleared before work begins. We are not responsible for items left in work areas.
Fridges/freezers must be emptied and defrosted before cleaning.
5. Access, Utilities & Parking
Clients must provide:
• Safe access to the property
• Water and electricity
• Adequate lighting
• Parking arrangements
Failure to provide access may result in a £50 charge.
Parking, permits, congestion charges, and penalties are the client’s responsibility.
6. Health & Safety
Clients must disclose hazards, pets, structural issues, or sensitivities.
Operatives will not:
• Lift items over 20kg
• Work in unsafe conditions
• Move heavy appliances
We reserve the right to refuse unsafe work.
7. Cancellations, Rescheduling & Refunds
- Minimum 48 hours’ notice is required for any cancellation or rescheduling.
- Late cancellations (within 48 hours) will incur a 30% fee of the total booking value to cover administrative and allocated labor costs.
- Failure to provide access upon arrival results in a £50 charge.
- If a client terminates a contract or cancels scheduled services after work has already commenced, any advance payments or deposits relating to the current schedule of works will not be refunded.
8. Insurance & Liability
We hold valid Public Liability Insurance.
We are not liable for:
• Pre-existing damage
• Wear and tear
• Hidden defects
• Faulty installations
• Non-removable stains
• Colour fading revealed during cleaning
• Valuables not disclosed
Liability is limited to the item’s current market value.
We must be given the opportunity to inspect and rectify issues before third parties are involved.
9. End of Tenancy & Deep Cleaning
9.1 Property must be empty prior to service.
9.2 Waste removal is not included unless agreed in writing.
9.3 Oversized rooms may incur additional charges.
9.4 Certain tasks (mould removal, appliances, curtains, etc.) are excluded unless specified.
9.5 Minimum charge for deep cleaning is £120 (direct clients).
9.6 Agency and commercial rates may differ.
10. Cleaning Guarantee
10.1 72-hour re-clean guarantee applies to end of tenancy cleaning only.
10.2 Applies only if:
• Property remains unoccupied
• No further works have been carried out
• Issues are reported within 72 hours
10.3 No refunds are issued after completion.
11. Subcontractors
We may use vetted subcontractors.
All subcontractors must:
• Hold valid Public Liability Insurance
• Be trained and competent
• Comply with health & safety regulations
Lina Property Solutions Ltd remains responsible for overall service delivery.
12. Late Payments & Debt Recovery
Late payments will incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above Bank of England base rate, plus fixed compensation fees (£40–£100 depending on invoice value).
We reserve the right to recover all debt collection and legal costs.
Unpaid invoices after two reminders may be passed to a debt collection agency.
Services may be suspended until payment is received.
13. Variation of Works
Any additional or unforeseen work will be treated as a variation.
Variations must be:
• Approved by the client
• Priced separately
• Paid before continuation if required
We may suspend works until approval is given.
14. Force Majeure
We are not liable for delays caused by events beyond our control including weather, transport disruption, supply issues, or emergencies.
15. TUPE (Transfer of Undertakings Protection of Employment)
15.1 The Client warrants and represents that there are no employees, workers, or contractors whose employment will automatically transfer to Lina Property Solutions Ltd under the TUPE Regulations 2006 (or any subsequent amendments) as a result of us taking over the provision of services.
15.2 The Client must disclose any potential TUPE implications in writing prior to the issuance of any quotation and prior to the signing of any contract.
15.3 If the Client fails to disclose TUPE liabilities and it is subsequently determined that an employee transfers to our employment, the Client agrees to fully indemnify Lina Property Solutions Ltd against all costs, claims, liabilities, wages, and legal expenses arising from the transfer.
15.4 Failure to disclose existing staff who may be eligible for TUPE constitutes a material breach of contract, granting us the immediate right to suspend services, revise our pricing structure, or terminate the contract entirely without penalty.
16. Privacy Policy
We comply with UK GDPR. Personal data is used only for service delivery, communication, and billing. We do not sell or share data except where legally required.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of UK courts.
18. Consumer Statutory Rights & Cooling-Off Period
18.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, domestic consumers booking services online, by phone, or away from our business premises hold a statutory right to cancel the contract within 14 days without giving any reason.
18.2 If the Client requests for services (including cleaning, maintenance, or refurbishment) to begin before the end of the 14-day cancellation period, they must do so in writing.
18.3 If the Client subsequently cancels the contract within the 14-day period after instructing us to begin, they remain liable to pay for all work completed and materials supplied up to the point of cancellation.
18.4 Business-to-Business (B2B) contracts are exempt from this statutory cooling-off period.
19. Client-Supplied Materials
19.1 If the Client chooses to supply their own materials, fixtures, or paints for a project, Lina Property Solutions Ltd accepts no liability for the quality, suitability, or longevity of those materials.
19.2 Any failures, defects, or required remedial works arising directly from the use of client-supplied materials will not be covered by our guarantee and will be fully chargeable to rectify.
19.3 If client-supplied materials are missing, delayed, or incorrect, causing our operatives to pause work, a delay fee or standard day rate may be charged.
20. Zero Tolerance Policy
20.1 We operate a strict zero-tolerance policy towards verbal abuse, physical violence, harassment, or discrimination directed at our staff, contractors, or management.
20.2 If any member of our team is subjected to such behavior, we reserve the right to immediately terminate the service and withdraw our staff from the premises.
20.3 In the event of termination under this clause, the Client will remain fully liable for the total cost of the booked service, and no refunds will be issued for any unfinished work.
21. Photography & Marketing
21.1 We routinely take “before and after” photographs of our work for quality control, insurance purposes, and portfolio use.
21.2 We reserve the right to use these images on our website, social media, and marketing materials.
21.3 We guarantee that no personal identifying information, addresses, or sensitive client details will be visible in any published images. Clients may opt out of this by notifying us in writing prior to the commencement of works.