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Privacy Policy

Effective Date: 24 October 2025
Company: Gorilas Ltd (Trading as Lina Cleaners)
Registered Address: Manchester, United Kingdom, M18 8QB
Email: info@linacleaners.co.uk
Phone: 0161 3995 485

1. Introduction

At Lina Cleaners, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, submit a quotation form, or contact us by phone or email.

By using our website or services, you agree to the terms described in this policy.

2. Information We Collect

We may collect and process the following personal data:

2.1 Information You Provide Directly

When you complete our online quotation forms, contact forms, or communicate with us by email or phone, we may collect:

  • Full name

  • Email address

  • Phone number

  • Property address (for quotations or bookings)

  • Any additional details relevant to your cleaning request

If you consent to marketing, we may also collect your communication preferences.

2.2 Information Collected Automatically (Cookies & Analytics)

We use Google Analytics and similar tools to collect non-identifiable information such as:

  • Pages visited and time spent on our website

  • Browser type, device, and operating system

  • Referring website or source

  • IP address (anonymised by Google Analytics)

This helps us understand website traffic, improve user experience, and monitor marketing performance.

You can manage or disable cookies at any time through your browser settings.

3. How We Use Your Information

Your information is used for the following purposes:

  • To provide quotations and cleaning services requested by you.

  • To contact you regarding bookings, updates, or changes to services.

  • To improve our website, services, and user experience.

  • To send promotional emails or offers if you have opted in to receive marketing communications.

  • To comply with legal, tax, or regulatory requirements.

We will never sell or rent your personal data to third parties.

4. Marketing Communications

You may choose to receive marketing updates about our cleaning services, discounts, and special offers.

We will only send marketing messages if you have explicitly opted in via our website or forms.
You can unsubscribe at any time by:

5. Data Storage and Security

We take appropriate technical and organisational measures to keep your personal data secure, including:

  • Secure website hosting with SSL encryption (HTTPS)

  • Restricted access to your data by authorised staff only

  • Secure password protection and device encryption

  • Regular review and deletion of outdated data

All personal data is stored within the United Kingdom or the European Economic Area (EEA) in compliance with UK GDPR standards.

6. Data Sharing and Third Parties

We may share your information with trusted third parties only where necessary to provide our services, such as:

  • Payment processors (for secure online payments)

  • Email and CRM service providers (for communication and booking management)

  • Google Analytics (for website usage statistics)

All third parties are required to process your data securely and only for the agreed purpose.

We will never sell, trade, or disclose your personal data to unauthorised parties.

7. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy:

  • Quote or booking details: up to 3 years after service completion.

  • Marketing data: until you withdraw your consent.

  • Accounting or legal data: up to 6 years, as required by UK tax law.

After these periods, data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

  • Right to access – request a copy of the data we hold about you.

  • Right to rectification – request corrections to inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”) – request deletion of your data, where applicable.

  • Right to restrict processing – request limits on how your data is used.

  • Right to data portability – request your data in a machine-readable format.

  • Right to object – opt out of direct marketing or certain data uses.

To exercise these rights, please contact us at info@linacleaners.co.uk.
We may need to verify your identity before processing your request.

9. Cookies Policy

Our website uses cookies to enhance your browsing experience.
Cookies are small text files stored on your device that help us:

  • Remember your preferences (like language or form inputs)

  • Analyse website traffic via Google Analytics

  • Deliver relevant ads via Google or social media platforms

You can manage or disable cookies in your browser settings. However, some features of our site may not function properly if cookies are disabled.

For more information about cookies, visit www.aboutcookies.org.

10. External Links

Our website may contain links to third-party sites.
Please note that we are not responsible for the content or privacy practices of those sites.
We encourage you to review their Privacy Policies before providing personal data.

11. Children’s Privacy

Our website and services are not directed at individuals under 18.
We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or business changes.
The revised version will always be published on this page with an updated “Effective Date.”

We encourage you to review this page regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: info@linacleaners.co.uk
📞 Phone: 0161 3995 485
📍 Address: Manchester, United Kingdom, M18 8QB

If you believe your data has been mishandled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.